Get Help
Do you need help?
At Folke Forsikring, we are here to make insurance simple and easy to understand. Whether you have questions about your coverage, need to report a claim, or require advice, you can always rely on us.
Our goal is to ensure that you get the right solution and feel secure – both today and in the future.
Don’t hesitate to contact us – we’re ready to help you!
35 95 95 29 - Direkte til en rådgiver
Call Forsia Forsikring 24/7 if a claim has occurred on one of your policies
98 98 98 98 - Claims service
Call Forsia Forsikring 24/7 if a claim has occurred on one of your policies
38 48 92 92 - Travel injuries
Call SOS International 24/7
70 20 61 21 - Health insurance claims
Call Dansk Sundhedssikring
43 22 99 79 - Stone chip repair
Call Carglass
70 10 80 90 - Roadside assistance
Call SOS Dansk Autohjælp
+45 70 10 50 52 - Vejhjælp i udlandet
+45 70 10 50 52 - Vejhjælp Ring til SOS International
Questions and answers about insurance
Here, you can find answers to the most common questions about Folke Forsikring and insurance in general. We make it easy for you to get a quick overview so you can make the best decisions about your insurance.
Do you have further questions? Contact us – we’re happy to assist!
What does it mean to be a customer-owned insurance company?
A customer-owned insurance company means that it is owned by the customers – not by shareholders. Unlike a stock company, where part of the profit goes to dividends for investors, the money in a customer-owned company is used for the benefit of the customers.
This ensures a fair and transparent approach to pricing and claims payments since there is no hidden agenda to maximize profits for external shareholders. In short – the customers' needs always come first.
Why am I being charged a cancellation fee from my previous insurance company?
Some insurance companies charge a cancellation fee if you choose to switch insurance before your commitment period expires. The typical commitment period is 1 year.
- If you’ve been a customer for less than 1 year and cancel your insurance, there may be higher fees per policy. These fees vary from company to company.
- If you’ve been a customer for more than 1 year, you can normally cancel your insurance with the current month + 1 month's notice without extra fees.
Vi anbefaler altid at tjekke dine forsikringsbetingelser og overveje at skifte forsikring ved hovedforfald, hvor gebyrer typisk kan undgås. Har du spørgsmål, så ring til os på 35 95 95 29, så hjælper vi dig gerne videre.
You can read more about fees and charges by clicking here: Fees
How do I get compensation?
To receive compensation, you must first report the claim to Forsia Forsikring. Once your report is received, Forsia Forsikring will process the case according to your insurance terms and the documentation you’ve submitted.
- Case processing – Forsia Forsikring evaluates your case and calculates the compensation based on the applicable terms.
- Payment – If the claim is covered by your insurance, the compensation will be paid directly to your account or through another agreed solution.
Where can I see my insurance coverages?
You can easily get an overview of your insurance by logging into My Page on our website. Here, you can see details about your coverages, prices, and insurance terms.
Har du spørgsmål? – Kontakt os på 35 95 95 29, så hjælper vi dig gerne med en gennemgang af dine forsikringer.
You can also request a callback by clicking here.
Why haven’t I received my car insurance policy yet?
Your insurance policy has not yet been received because the insurance company’s status must be updated with the DMR (Danish Motor Register). This process may take some time, but be assured it does not affect your coverage – you are covered from the date your insurance took effect.
Har du spørgsmål eller har brug for hjælp? Tøv ikke med at kontakte os på 35 95 95 29. Vi er klar til at assistere dig!
How do I sign up for HejDoktor?
To access HejDoktor through Forsia Forsikring, you must first have an active home insurance policy with us. Once your home insurance is active, you can easily sign up for HejDoktor via My Account.
Follow these simple steps to sign up:
- Log in to My Account
- Find the "Health Services" or "HejDoktor" section
- Click "Sign up" and follow the instructions to confirm your details.
- Once registration is complete, you will receive a confirmation of your access to HejDoktor.
Har du spørgsmål eller har brug for hjælp? Du er altid velkommen til at kontakte os på 35 95 95 29 – vi er klar til at assistere dig.
Is Folke Forsikring an insurance company?
No, Folke Forsikring is not an insurance company. We are an insurance agency that partners with Forsia Forsikring and other partners to offer you the best insurance solutions. We help you find the right insurance and guide you through the selection process, but it is Forsia Forsikring that issues the insurance policies and handles any claims.
Har du spørgsmål eller har brug for hjælp, er du altid velkommen til at kontakte os på 35 95 95 29. Vi er her for at assistere dig.